Contacting your account manager

Three support channels

Use the right one for the right situation.

1. Help center (this site)

Best for: setup steps, how-to questions, integration guides, billing basics. If your answer is here, you'll get it instantly.

2. Email support

Email [email protected] for billing questions (invoices, VAT, payment methods), minor configuration questions, and feature requests. We reply within one business day (Mon–Fri, EU business hours).

3. Your dedicated account manager

Every paying Aria customer has a named account manager. Contact them directly for:

• Service disruptions — calls failing, agent not picking up, audio quality issues.
• GDPR / compliance escalations — data subject requests, breach notifications, regulator inquiries.
• Complex setup — multi-location rollouts, multi-language configurations, custom integrations, white-label deployments.
• Account changes — adding seats, changing plans, contract renegotiation, cancellation.
• Anything urgent or sensitive.

You'll find your account manager's name, email, and direct phone number under Settings → Account → Your Account Manager in the dashboard. They reply within a few hours during EU business hours and have priority access to our engineering team for incidents.

What to include

To get a fast resolution, include the time and approximate duration of the issue (with time zone), the caller phone number if relevant, the exact behaviour observed and what you expected, and a screenshot for dashboard issues.