Answer every service call, book MOT appointments, and handle breakdown inquiries β even when your mechanics are under the hood. Aria keeps your bays full 24/7.
Auto garages receive 20-40 calls daily, but mechanics can't stop a repair to answer the phone. Studies show 33% of garage calls go to voicemail, and 80% of those callers never leave a message β they simply call the next garage. Aria ensures every service inquiry, MOT booking, and breakdown call is handled professionally.
A car owner calls to book their annual MOT test and service. Aria checks available bay slots, confirms the vehicle make/model/year, books the appointment, and sends a reminder with drop-off instructions.
A driver calls about a breakdown. Aria collects vehicle details, location, and symptoms, then either books an emergency repair slot or coordinates towing based on your workflow.
Customers calling to check on their vehicle's repair status. Aria provides updates based on your job management system, estimated completion times, and cost approvals.
Callers requesting quotes for brake pads, tyre changes, or other standard services get instant ballpark pricing from Aria, with detailed quotes confirmed after vehicle inspection.
When your team is under vehicles or working with tools, answering calls is impossible. Yet every missed call is a potential full service or repair job worth β¬200-500+.
Most independent garages can't afford a dedicated receptionist. The owner-mechanic answers when possible, but quality suffers in both phone service and repair work.
MOT deadline months and winter tyre season create call volume spikes of 50-100%. Without scalable phone coverage, garages lose their most profitable bookings.
Yes. Aria asks for vehicle make, model, year, registration number, and mileage to ensure the correct service type and duration are booked for each vehicle.
Aria follows your emergency protocol β collecting vehicle location, symptoms, and driver details, then either booking a priority repair slot or initiating your towing partner workflow.
Aria shares your configured standard pricing (MOT: β¬50, oil change: β¬80, etc.) and explains that final pricing depends on vehicle-specific requirements confirmed after inspection.
Aria integrates with popular calendar and booking systems. Job-specific integrations with garage management software can be configured during your onboarding.
Aria speaks 40+ languages, making it ideal for garages near borders (Belgium/Netherlands, Germany/France, etc.) where customers speak different languages.
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