Elevate guest experience from the first call. Aria handles room reservations, guest inquiries, concierge requests, and group bookings in 40+ languages — 24/7, matching your hospitality standards.
Hotels receive 50-200 calls daily, with 20-25% going unanswered during peak check-in and check-out times. With direct bookings worth 15-25% more than OTA bookings (no commission fees), every missed reservation call pushes guests toward Booking.com or Expedia. Aria captures direct bookings and handles guest inquiries around the clock.
A guest calls to book a room directly. Aria checks availability across room types, quotes rates, explains cancellation policies, and completes the reservation — saving the 15-25% OTA commission.
A staying guest calls the front desk for restaurant recommendations, taxi booking, or local attraction information. Aria provides instant answers from your configured concierge knowledge base.
A company calls about booking a conference room block for 50 attendees. Aria collects event details, dates, room requirements, and catering needs, then connects them with your events team.
Guests calling ahead to arrange airport transfers, extra beds, dietary requirements, or celebration arrangements. Aria notes all special requests and confirms them with the guest.
Hotels pay 15-25% commission on OTA bookings. Every direct booking captured by Aria saves hundreds in commission fees while building a direct guest relationship.
During check-in/check-out rushes, front desk staff can't answer phones. Guests standing in line need attention, but callers also deserve a prompt response.
International hotels serve guests from dozens of countries. Staff may not speak every language, leading to miscommunication about bookings, requests, and billing.
Yes. Aria integrates with your PMS (Property Management System) to check live room availability across all room types, quote accurate rates, and complete direct bookings.
Aria is configured with your local area guide — restaurants, attractions, transport options, and hotel amenities — providing instant answers to common guest questions.
Every direct booking Aria captures instead of going through an OTA saves 15-25% in commission. For a hotel doing 100 bookings/month, this can mean €30,000+ in annual savings.
Aria collects all group booking details — dates, room count, meeting space needs, catering, and budget — then routes the inquiry to your group sales team with complete information.
International guests can call in their native language and receive the same quality of service. This dramatically improves guest satisfaction and increases direct booking conversion rates.
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